Case Study

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How SportLogic Boosted Efficiency at NetSports

Client Business: NetSports, Mark Buttifant
Location: City of Stonnington

At SportLogic, success stories with our Tennis Management Software are a point of pride. A standout example is NetSports, which manages two tennis venues in the City of Stonnington. Here’s how SportLogic made a significant impact.

Understanding the Challenges

Operational Needs

For NetSports, effective management is crucial for the smooth operation of their tennis facilities. Identifying and addressing these needs has led to improved services and a better experience for their clients.

Manual Processes and Impact:

Before using SportLogic’s Tennis Management Software, NetSports relied on manual payment processes. The introduction of SportLogic’s Direct Debit system was a game changer. Mark said, “After over 4 years of using this system, I am pleased to say that over 90% of our coaching clients use the Direct Debit payment method. I also believe this payment method is a far more transparent and fairer system for clients because we only bill clients in arrears.”

Administrative Efficiency:

The previous system had issues with invoice accuracy and coaching attendance records. SportLogic provided a solution. Mark told us, “Under our previous system, we had very little confidence in our invoices or coaching attendance records. However, all our key admin team have easy visibility across our administration areas like coaching attendances, coach hours worked, outstanding invoices and it has definitely improved both our efficiency and productivity.”

Sales and Booking Management:

Initially, court bookings were managed through the Tennis Australia Book a Court system, which allowed clients to book and access courts independently. SportLogic enhanced this by integrating with the Book a Court Hardware. Mark noted, “SportLogic was able to integrate the Book a Court Hardware with the SportLogic court booking system and also incorporate member court hire access as well. This made their court booking a far more efficient system to use.”

Student and Class Management:

Managing student enrolments, class schedules, and invoicing was challenging before SportLogic. Mark explained, “We have increasingly encouraged our clients to book online for various programs and that is gaining more and more traction. We have a NetSports App which syncs in with all our SportLogic programs and that makes it much easier for clients to book online into one of our programs.”

Exploring The Solution

Transforming Venue Management Through Integrated Solutions

Tennis Management Software Selection:

NetSports sought a solution that would integrate various aspects of venue management. Mark explained why SportLogic was chosen: "Our POS was through Tyro and fortunately, Tyro had already synced its POS with SportLogic so Tyro recommended SportLogic as one of their Partner Programs. And I wanted to find a tennis software solution that could seamlessly integrate all the key components of managing a tennis venue which included court hire, POS, coaching and membership."

Tennis Management Software Features:

The Direct Debit system had a major impact, especially during the COVID-19 pandemic. Mark highlighted, "Whilst other tennis venues were lumbered with Term payments and then coercing their clients to do make up lessons in lieu of cancelled lessons, our direct debit method did not charge clients whenever lessons were cancelled. That resulted in a huge spike in goodwill from our local tennis community." The user-friendly interface also helped staff adapt quickly.

Evaluating the Results

Operational Efficiency:

SportLogic's Tennis Management Software made a big difference in daily operations at NetSports. Mark noted, "The management of court bookings and coaching programs changed for the better with the integrated system. It made day-to-day tasks much easier and more efficient."

Administrative Processes:

Integration of student and class data with SportLogic led to "more accurate financial reports" and improved invoicing. Mark informed us, "Internal communication improved, with better tracking of notes and important information."

Financial Management:

Financial management improved with SportLogic. Mark reported, "We are now able to generate more accurate financial reports and manage stock more efficiently." The support team was also a key factor in these successes.

Conclusion

NetSports is a valued client of SportLogic, and we take pride in supporting their growth. Mark Buttifant shared, “Our partnership with SportLogic will continue to grow and improve in the coming years. I would have no hesitation in recommending their SportLogic product to other tennis venue managers.”

Interested in seeing how SportLogic’s Tennis Management Software can benefit your tennis venue? Book a demo today to discover how our solutions can make a real difference for you.